Resumes

Experience 2015-06 – Present Hospitality Consultant/Manager Gold-Inn Hospitality (various locations) Co-founded hospitality consultation and interim management service 2021-12 - 2022-03 Director of Rooms - Opening Team Hotel Tupelo (Tupelo, Mississippi) Coordinated pre-opening setup of 79-room boutique hotel Crafted guest services standards, organized front office operation Hired and trained Front Desk Agents, Housekeeping Supervisors and Room Attendants (approximately 20 employees) 2018-04 – 2021-11 Owner/General Manager Gold-Inn Hot Springs (Hot Springs, Arkansas) Managed all aspects of 17-room boutique motel Supervised comprehensive renovation of the former Alpine Inn Developed and implemented complete brand transformation 2014-08 – 2015-06 Resident Services Manager - Opening Team The Sovereign, A Windsor Community (Houston, Texas) Set up 24-hour Concierge Desk and hired Concierge team for opening of 290-unit urban luxury highrise apartment building Supervised six-person Concierge team, valet and custodial staff Demonstrated superior customer service to residents, future residents, and guests Organized and implemented monthly resident social events Served as liaison between residents and all property departments 2013-02 – 2014-08 Concierge Four Seasons Hotel Houston (Houston, Texas) Fulfilled guests’ leisure and business requests Provided guests expert information about the hotel and city Created guest collateral and assisted with special projects Was chosen as hotel-wide Employee of the Month for July, 2013 2012-05 – 2013-02 Staff Accountant Four Seasons Hotel Houston (Houston, Texas) Performed Income Audit functions Participated in Finance Manager-in-Training development Maintained meticulous control of General Ledger activity Prepared monthly account reconciliations Analyzed financial statement results and assisted with forecasting 2011-01 – 2012-05 Income Auditor The Carlyle, A Rosewood Hotel (New York City, New York) Audited revenue transactions from Front Desk, Spa, F&B outlets Coded and reconciled all third party invoices and guest charges Performed payroll activities for multiple departments Cross-trained departmental employees and created standard operating procedures for positions in Accounting and other operational departments Assisted in budgeting expenses and forecasting revenue Participated in proration and valuation activities for July, 2011 Rosewood Hotel Group corporate acquisition Education 2009-08 – 2010-12 Master of Hospitality Management, University of Houston Graduate Assistant to Dean, Coordinator of Dean’s Lecture Series Tutor and Substitute Instructor, Intro to Hospitality Accounting Graduated with 4.0 GPA 2001-08 – 2005-05 Bachelor of Accountancy, University of Mississippi 2005 Student Hall of Fame (one of ten in graduating class) Director, Student Programming Board Admissions Ambassador, Orientation Leader, Resident Advisor High Ability Student Recruiter, Office of Advancement Intern Personal Assessment Enneagram: Type 1, Wing 2 Myers Briggs: Extraversion Sensing Thinking Judging (ESTJ) CliftonStrengths Top 5: 1. Learner 2. Achiever 3. Responsibility 4. Input 5. Intellection